We want to make sure you enjoy our products, and are able to use them to build amazing soda can models just like the ones shown in our videos. If there is a download issue or some other problem, we'll try to correct it and make sure you receive the files you paid for. For any issues, email to us at contact@support.sodacanairplanes.com

Please read below for more details:

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are DIGITAL DELIVERY items and cannot be refunded once they are purchased and delivered via email.

However, if you feel there are issues with the digital file(s) or you feel that they aren't as described please contact us at contact@support.sodacanairplanes.com After you’ve received your order, you have 30 days to address any issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are DIGITAL delivery, we cannot issue refunds, returns, or exchanges for orders. Orders are non-refundable once they are purchased and delivered via email.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us atcontact@support.sodacanairplanes.com We’ll be happy to troubleshoot the problem and find a resolution for you. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.